tag:blogger.com,1999:blog-143925273655347334.post398887650828179232..comments2024-03-27T07:30:02.390+00:00Comments on drsolly: Barclays Merchant Services chargesdrsollyhttp://www.blogger.com/profile/15954188290191548178noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-143925273655347334.post-13193039453421091072018-12-04T18:03:24.731+00:002018-12-04T18:03:24.731+00:00PlonkersPlonkersdrsollyhttps://www.blogger.com/profile/15954188290191548178noreply@blogger.comtag:blogger.com,1999:blog-143925273655347334.post-52120168315513960552018-12-03T16:19:02.793+00:002018-12-03T16:19:02.793+00:00Barclays have been awful for as long as I have dea...Barclays have been awful for as long as I have dealt with them, which is over a decade. Most recently I did an international transfer, including change of currency, online. It went fine, but shortly afterwards a man with a heavy accent phoned me "from Barclays" and wanted to take me through security. I said no, then phoned Barclays myself to find out what was going on. They wanted to check that I was serious about the transfer, and that I knew the recipient and so on. So I spent about an hour on and off hold and eventually convinced them it was kosher. Then a week later the recipient told me the money had not arrived, so I tried to log on to my account to see what was up, and I was blocked, with a message to go into my branch. Well they just closed my branch, so I had to drive further to a branch that was still in business and spent an hour with a lady who told me that the fraud division had cancelled the transfer because they were suspicious, but they hadn't told me. They had also blocked my card and my online access. We cleared that, once I had produced my passport, my debit card, several recent statements, and cheque book, but I did not try to get the payment re-sent. I have another bank for doing things I actually need to have done. I would close the Barclays account, but you are only insured for 85k in any one bank, so I need more than one bank.Anonymousnoreply@blogger.com