Tuesday 16 May 2023

Ding dong Dell

 Ding dong Dell

 I tried to buy a refurbished laptop from Dell, a model 3571,  because I need to do some CAD, so I need something portable with a good graphics chip. They had one for £1108, and also gave me a code for a 12% discount. But when I used their web site to order it, I just went round and round in circles, and the second time I tried to buy it, it had gone. So I tried to buy another one for £1148. Their web site gave me the same runaround. So we tried it from a phone, which seemed to work, but there was no page or email acknowledging the purchase, and when I called the credit card company, they said that there had been no activity on the card.

Using their chat function wasn't helpful, they told me to phone a number 01344 373 727. That number also took me on a tour of Dell people who couldn't help. Also 0800 587 0420 was no use at all.

I felt like they didn't really want to sell me a computer. So, I told them that since I couldn't buy their computer from them, I'm going elsewhere. I don't think they cared.

So I went to Europc, and bought a 3571 from them. It cost £1370, which is £220 more, but that got me an i9 processor instead of the i5, and an A1000 video instead of the T600.

The moral of this story is that if your web site gives purchasers a hard time, and your sales people are unable to help, then you wn't sell as many computers as you could.

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