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Thursday, 5 May 2016

A web site failure

I tried to buy a bike part from laxzo.com.

I found what I wanted, at a cost of £12.34, put it in my  "basket", went to the checkout. And it wanted to bill me for £24.68. And no, I didn't have two of the item.

I tried it again - same result.

So I bought the thing from another vendor. But then I thought, maybe they don't know about this problem, so I emailed them at support@laxzo.com.

I just got a reply. The reply is a blank email.

They give a freephone number on the site. Freephone:0800 That isn't going to work!

They also give a snail mail address, but I'm not so sympathetic and expectant  of action that I'm about to write them a letter.

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