On 11 October, I was taking on a very roundabout route by a licenced black cab. I complained about it to Transport for London, and TfL has replied. The driver has apologised, and sent a £20 postal order in compensation.
Yesterday, ladysolly was in London, it was raining, her hip hurts, and she couldn't find a black cab - that's often the case, because when it rains, demand shoots up.
We're signing up for Uber.