SportsDirect do some great gear. I buy a lot of my clothes from them, because most of my clothes are for going out caching, and they don't need to be fashionable. Or good quality. Or even mediocre quality. Actually, their underpants are excellent, and they do trainers with velcro fasteners (and so easy to put on and off) that last for maybe a year, but as they cost £7.50, I'm happy.
In my last order, I also bought a mug. SportsDirect do these big, bold pint mugs (that's the proper 20 ounce pint, not the puny US 16 ounce pints) that are ideal for a nice mug of coffee. The last one I had got broken - ladysolly says the handle just came off in her hand.
The mug duly arrived ... broken. Or rather, so badly chipped around the rim as to be unusable. The reason for this was twofold. A) it hadn't been packed very well, just a little bit of bubblewrap. And B) it was delivered by Yodel.
I sincerely believe that Yodel is the worst delivery company in the UK, and they must be in the running for world leadership. They arrived while I was out, but ladysolly was in. She knew they had arrived, because she saw a torch being flashed around. They didn't ring the bell, nor did they plan to. I think they were just going to toss the parcel over the gates. But even without that toss, the mug was history.
So I told SportsDirect. Their rules seem to say that I have to return the entire order (12 pairs underpants, two pair shoes, one mug) for it to be replaced. But that's surely nonsense, I thought, and I explained about the badly chipped mug, and offered to email them a picture of it. Because do they really want a large parcel of perfectly good underpants back? And a chipped mug?
They didn't. They've emailed me to say that a replacement is on the way.
Three cheers for SportsDirect!!!