I thought I'd done with Kelloggs. But I got another email from them. So I phoned them up again.
This time I got to talk to Mr Mandy, and he was apologetic. Apparently, the latest spam had been caused by my complaint about being spammed and requesting no more spam. You what?
He said that it was an accident. The latest spam was a follow up to see if I was happy about the way my complaint had been handled. So I told him that, although I wasn't going to reply to it, he could fill in the form himself, indicating a lack of happiness on my part.
I also suggested to him that best practice is to maintain a "do not email" list, so that whenever they, or an agent of theirs, or an affiliate, sends out email broadcast, they check their list of addresses against this list. He said that it was a good idea, and that he would start one, and I'd be the first email address on it.
And First Car Leasing. I had quite a long debate with Sarah Dillon on whether it was permissible to send out spam. Her first line of defence is "It's not spam, we're a respectable company". So I explained to her about the PEC (2003) Regulation, and that they were contravening it. Her opinion was that the regulation had been removed, and that they were OK to send out ... I forget the word she used, she doesn't like the word "spam". So I begged to differ, it's illegal to send out spam. She corrected me, it isn't illegal, it's contravening the regulation, and anyway it was legal to send out spam to businesses. I could complain to the Commissar, and on three complaints, he takes action. "Consider this to be the first complaint," I said.
"And that email address," I said, "isn't a business address, it's my private address."
She wasn't sure about that. I have to admit, I don't know how some third party can tell whether an email address is business or personal. Surely I'm the only one who can say.
She also seemed to think that all I had to do was click on the link provided and that would get me taken off their list. So I explained that no-one in their right minds, would click on a link from a spammer. "But we're a legitimate company," she said. "They all say that," she said. "You can look us up on Company's House," she said. "But I don't know that the email in front of me, actually came from that company in Company's House". "That's the only way you can get taken off the lst," she said. "No," I replied quietly, "I know another way."
So she said she'd get me taken off the list.
She also said she'd get their director, Adrian Seddon, to call me back, so we could discuss this - apparently, he's the one who knows about this stuff.