Saturday 24 December 2011

Hurrah for BT

Last night, I was disconnected for several hours, which might not sound like a big deal since I was fast asleep, but for a business that relies on other people accessing my network is a big pain. Apparently, BT were doing tests.

So today, I called up my provider to see what was going on, and apparently BT want access to my equipment (the BT router). So I said yes, OK (I'd already told them this yesterday). And an hour later, I got a call from the BT dispatcher, telling me that a man with a van would be calling within 30 minutes.

30 minutes later, a BT van drove along the lane, stopped, turned, drove back, stopped, looked at a telegraph pole and drove off again.

I gave it another 30 minutes and phoned to see what was happening.

After another 30 minutes, I was disconnected again. So, another phone call, and I was told the BT man is at the exchange, and did the disconnect for tests. And then the BT engineer himself called me and told me he'd be round in 15 minutes. Which he wasn't.

Eventually, a man from BT turned up, swapped out the BT router, told me that they couldn't check the lines up the pole because the pole was unsafe (hadn't been checked since 1997), and left.

Right now, everything seems to be working fine. Fingers crossed.

No comments:

Post a Comment